At Soulroot, we ensure safe and timely delivery for all our orders to your doorstep.
Order Processing & Dispatch
- Orders are typically processed and dispatched within 2–3 business days after confirmation.
- Once your order has been dispatched, tracking details will be shared via email.
Delivery Timeline
- Orders typically arrive within 7–10 business days after dispatch, depending on the delivery location.
- Delivery timelines are estimates and may vary due to circumstances beyond our control.
Change of Delivery Address
- If you need to update your delivery address, please contact us before your order has been dispatched.
- Once an order has been shipped, we may not be able to modify the delivery address. Kindly reach out to us at the earliest for any anticipated changes.
Tracking Notification
- Once your order has been dispatched, you will receive a tracking link via email.
- Tracking information is based on updates provided by our shipping partner and may take some time to reflect after dispatch.
Delayed Delivery
- If your order has not arrived within the expected timeframe, please contact us and our team will assist in investigating the delay and provide a resolution.
Shipping Charges
- We offer complimentary shipping on all orders within India. There are no additional standard shipping fees at checkout.
Urgent Shipping Requests
- For urgent delivery requirements, please contact us at hello@soulroot.co.in.
- Where available, we may arrange express shipping at an additional cost. Any applicable charges will be communicated and confirmed with you beforehand.
Damaged Parcel or Wrong Product Received
- If you receive a damaged or wrong product, please contact our customer service team promptly.
- We strongly recommend recording an unboxing video while unpacking, as this can help us assess the issue and assist you better.
- Returns or exchanges in such cases will be handled in accordance with our Return & Exchange Policy.
International Shipping
- We currently ship only within India.